Privacy Policy

Last Updated: September 15, 2026

Dubai Paint (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website https://dubaipaint.ae/ (the “Site”) and while using our painting and home-services (“Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Site or contacting us for a quote or booking, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information you provide directly:

• Name, phone number, and email address (via our quote request form, contact form, or WhatsApp)
• Property address and service location
• Details about the service you are requesting (project type, start date, preferences)
• Payment-related information when you make a booking (processed securely; we do not store full card details)
• Any other information you choose to share, such as photos of your property for quoting purposes

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on the Site, and referring website
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide free quotes
• Schedule, manage, and deliver our painting and home-improvement Services
• Process payments and send invoices
• Communicate with you about your booking, including updates or changes
• Improve our Site, services, and customer experience
• Send marketing updates or offers, where you have opted in (you may unsubscribe at any time)
• Comply with legal obligations under UAE law

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers: third-party tools we use for scheduling, payment processing, hosting, or communications (e.g., WhatsApp Business, email/SMS providers), who are bound to handle your data securely
• Team members and subcontractors: where needed to carry out your booked Service
• Legal and regulatory authorities: where required by UAE law or to protect our legal rights
• Business transfers: if Dubai Paint is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining service records, honoring warranties, and meeting legal, accounting, or reporting requirements. When no longer needed, we take reasonable steps to delete or anonymize your data.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use the Site
• Support forms, live chat, and WhatsApp integrations
• Measure the effectiveness of our marketing

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site, such as quote forms.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on applicable UAE data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or contractual obligations
• Opt out of marketing communications at any time by using the unsubscribe link or contacting us directly
• Object to or restrict certain processing of your information

To exercise these rights, contact us using the details in Section 11.

8. Children’s Privacy

Our Site and Services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it.

9. Third-Party Links

Our Site may contain links to third-party websites and platforms (such as WhatsApp, Facebook, Instagram, LinkedIn, and Pinterest). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Location: Meadows Springs Dubai, Spring 15 Street 1, Villa 33, Dubai, UAE
Phone: +971 054 752 5440
Email: contact@dubaipaint.ae